Returns & Refunds Policy

Eligibility for Returns-

We offer a 28-day no-quibble return policy from the date of purchase. To be eligible for a return, the item must be unused, unopened, and in its original packaging.For hygiene and safety reasons, we are unable to accept returns on e-liquids, disposable vapes, coils, or any opened products.

Proof of Purchase

All returns must be accompanied by a valid receipt or proof of purchase. Without proof of purchase, we are unable to process a refund.

Refunds

Refunds will be issued to the original payment method once the returned product has been received, inspected, and approved. Please allow up to 5 working days for the refund to be processed.

Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us within 7 days of receipt. We will arrange for the item to be inspected and, once confirmed, offer a replacement or refund in accordance with your statutory rights.

Return Shipping

The cost of returning non-faulty items is the responsibility of the customer. We recommend using a tracked delivery service, as we cannot accept liability for items lost in transit.

Contact Us Email:info@thevaporlounge.co.uk

Telephone: 01554 562019

Mobile: 07301 193476