OVERVIEW

The Vapor Lounge operates this store and website, including all related information, content, features, tools, products and services (together, the “Services”) to provide you, the customer, with a curated shopping experience.

This Privacy Policy explains how we collect, use and share your personal information when you visit, use or purchase from our Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy will take priority for matters relating to your personal information.

By using our Services, you agree to the terms of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Personal information” means information that identifies you or can reasonably be linked to you. We may collect:

• Contact details - name, address, billing address, shipping address, phone number, email address.
• Payment details - credit/debit card numbers, payment account details, transaction information.
• Account details - username, password, preferences, settings.
• Transaction information - items viewed, purchased, returned, exchanged or cancelled.
• Communications - information you provide when contacting us.
• Device information - device, browser, IP address and other identifiers.
• Usage information - details of your interaction with our Services.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

• Directly from you when you make a purchase or contact us.
• Automatically when you visit our website or use our Services, via cookies and similar technologies.
• From third-party providers who help us deliver our Services.

HOW WE USE PERSONAL INFORMATION

We use your personal information to:

• Process orders, arrange shipping, handle returns and provide customer support.
• Personalise your shopping experience.
• Communicate about your account or orders.
• Send marketing communications (where permitted).
• Improve and secure our Services.
• Comply with legal obligations.

HOW WE SHARE PERSONAL INFORMATION

We may share your information with:

• Service providers who help deliver our Services.
• Marketing partners for promotions and advertising (with your consent where required).
• Third parties where necessary to fulfil your order or as required by law.
• Our affiliates or in the event of a business transaction such as a merger.

YOUR RIGHTS

You have rights in relation to your personal information, including:

• Accessing your personal data.
• Correcting inaccuracies.
• Deleting your data.
• Restricting or objecting to processing.
• Withdrawing consent where processing is based on consent.
• Requesting data portability.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on your request.

COOKIES

Our website uses cookies to improve your browsing experience. You can manage cookies in your browser settings.

CHILDREN’S DATA

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 16.

DATA SECURITY & RETENTION

We store personal information securely and retain it only as long as necessary to provide our Services or comply with legal obligations. No system is completely secure; we cannot guarantee absolute security of your data.

INTERNATIONAL TRANSFERS

Where applicable, your personal information may be transferred outside the UK. We will ensure appropriate safeguards are in place in line with applicable law.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on our website.

CONTACT US

Email: info@thevaporlounge.co.uk

Tel: 01554 562019

Mob: 07301 193476